Last week I had one of the most frustrating phone conversatons I have ever had. While trying to resolve an issue over phone listings I ended up talking to someone in India.
Without wanting to offend them, I was finally forced to ask if there was anyone close by who actually understood or spoke English. This was an AT & T call center and when the supervisor came on the line, I bluntly asked him, where is this call center?
He was quiet, so I asked, is this in India? He admitted it was. Now, he was a very nice man, but he was completely unequipped to deal with my issue and simply kept saying yes, when I knew full well he didn't have a clue what I was talking about.
Why a company with AMERICAN in its very name is exporting its call service department to a foreign land is ridiculous.
All that brought to mind this video, sent to me by my unemployed sister and brother-in-law in West Virginia. I had not heard it before, but it has had 11 million hits, so far.