I'm posting a link to an article in AJR that talks about a particular pet peeve of mine: Why don't newspapers cover their own stories like they do every other business in town? Thanks to an FFE reader for the link.
One of my favorite paragraphs in the long piece:
"My sense is that media organizations [in North America] are so financially anxious now that they want to please their audiences rather than inform them," Dvorkin says. "They want to be friends" with their readers and viewers. ONO's surveys suggest that having an ombudsman fosters great credibility among readers and audiences. "This is a very easy way to help restore confidence in the media," he says.